Who is responsible for your information
This site and the services on it are run by Vanessa Wanjiku, trading as Videogram Kenya. Under the Data Protection Act, 2019 I am the data controller for the information described here.
Arbor House, Arboretum Drive, Block B, First Floor, Nairobi
info@vanessathestrategist.com · +254 111 502 712
What I collect, and why
When you visit this website
There are no forms on this site, so nothing you type here is sent to me. I use Google Analytics to understand how people use the site: which pages they read, roughly where they are, what device they use and how they found it, for example from an advert or a search. Google Analytics uses cookies to do this. It does not tell me who you are.
When you message me on WhatsApp
I receive your phone number, the name on your WhatsApp profile and what you write. I use it to answer you and to work out which of my services fits your business, so I keep notes on what you tell me, such as your business, your team size and your budget. These are kept in my customer records system, Kommo.
Some replies on WhatsApp are written by an automated assistant that I have set up to answer questions about my services. I can see every conversation and step in at any time.
When you book a call
Bookings are made through Calendly, which collects your name, email address, the time you choose and anything you add to the booking.
When you pay for a Growth Strategy Day
Payments are handled by Selar. They collect the details needed to take the payment, and I receive a record of the purchase.
When you email me
I receive your email address and what you send, and use them to reply.
What I do not do
I do not sell your information. I do not add you to a mailing list unless you ask to be added. I only use your details to talk to you about the services you asked about.
Who else handles your information
I use these services to run the business. Each handles only what it needs for its part:
- Meta (WhatsApp) carries the messages you send me.
- Kommo stores my customer records and WhatsApp conversations.
- Calendly handles call bookings.
- Selar handles payments.
- Google Analytics measures how the website is used.
- n8n, OpenRouter and Google run the automated WhatsApp assistant and the AI model it uses to write replies.
Some of these services store information outside Kenya. I only use established providers that keep information secure.
How long I keep it
I keep conversation records for as long as we are in touch and for up to two years after we last spoke, unless you ask me to delete them sooner. Payment records are kept for as long as the law requires.
Your rights
Under the Data Protection Act, 2019 you have the right to:
- be told how your information is used, which is what this page is for;
- see the information I hold about you;
- object to me using it;
- have anything wrong or misleading corrected;
- have it deleted.
To do any of these, message me on WhatsApp or email info@vanessathestrategist.com. If you are not happy with how I handle it, you can complain to the Office of the Data Protection Commissioner.
Changes to this policy
If what I collect or how I use it changes, I will update this page and the date at the top.